Cities should focus on the aggregation of data and the agile delivery of services as they evolve their smart city operations, Salesforce’s chief digital evangelist said Tuesday.
Vala Afshar said at the Smart Cities Connect conference that the organization and use of data is critical — from both the public and private side — especially as artificial intelligence comes onto the scene.
The technology executive pointed to communities like Denver and Cary, North Carolina, which are using data-driven decision making to go beyond 311 and find ways to proactively serve residents.
