The ripple effects the COVID-19 pandemic won’t be fully understood for years if ever, but the boost in digital channel consumption in most sectors has been edifying. With contactless service in high demand, every business is taking the “tap here for X” approach popularized by the sharing economy. You can now add appointments to the list.
The American Automobile Association (AAA) is piloting software to dispatch the optimal roadside assistance associate to the right member at the right time, which is critical for an organization that fields 32 million service calls annually nationwide.
