On Monday, the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) announced it had reached a $4.5 million settlement agreement with Air Canada over American customer refunds.
The refunds stem from an OACP action against the carrier for its lengthy delays in providing refunds for thousands of flights to or from the United States that had been cancelled or significantly changed.
“Today, the U.S. Department of Transportation’s OACP is holding airlines accountable by ensuring that they treat passengers fairly when flights are significantly changed or cancelled,” said U.S. Transportation Deputy Secretary Polly Trottenberg. “The Department is committed to protecting airline consumers and ensuring that all passengers receive the timely refunds to which they are entitled.”
