Wireless routers have emerged as one of the most aggravating in-home technology devices of 2020, as remote work and online learning during the coronavirus pandemic strained Wi-Fi bandwidth, spurred device upgrades, and tested the sanity of millions of Americans.
According to the J.D. Power 2020 Wireless Router Satisfaction Report, purchases of wireless routers increased while ease-of-use satisfaction decreased, suggesting that most consumers are unable to install and/or troubleshoot their routers without some degree of struggle.