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Wireless router satisfaction plummets amid rise in remote work, online learning, says J.D. Power

November 3, 2020

Via: ZDnet

Wireless routers have emerged as one of the most aggravating in-home technology devices of 2020, as remote work and online learning during the coronavirus pandemic strained Wi-Fi bandwidth, spurred device upgrades, and tested the sanity of millions of Americans.

According to the J.D. Power 2020 Wireless Router Satisfaction Report, purchases of wireless routers increased while ease-of-use satisfaction decreased, suggesting that most consumers are unable to install and/or troubleshoot their routers without some degree of struggle.

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