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Citizen satisfaction with federal government services hits all-time low

January 25, 2022

Via: FCW
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Citizen satisfaction with federal government services continued a four-year plummet and dropped to an all-time low score of 63.4% in 2021, according to an American Customer Satisfaction Index (ACSI) annual report released on Tuesday.

The ACSI Federal Government Report showed satisfaction in federal government services declining 2.6% throughout 2021, a year defined by the COVID-19 pandemic and growing political tensions amid fallout from the national election – which the ACSI suggested were contributing factors to an “unprecedented run of negative movement in the index.”

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