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How cities can create a trustworthy privacy model

July 15, 2019

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The growth of digital government services and Internet-connected devices scattered across urban landscapes is giving city officials access to ever-increasing amounts of data on their constituents. But while that data can be used to drive policy decisions, cities must first develop trust with their residents who are unfamiliar or uncomfortable with the new technologies, a group of government privacy experts said last week.

In a panel at the Global Cities and Teams Challenge in Washington on Thursday, Kelsey Finch, senior policy counsel the Future of Privacy Forum think tank, told an audience of municipal leaders that cities have to understand what their residents are comfortable with before they build ecosystems powered by Internet-connected devices. Privacy, Finch said, is about more than just settings on a digital dashboard or a streetlight sensor that citizens may not be aware of. Rather, she continued, it’s about engaging directly with residents who are just learning about these technologies for the first time.

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