Mobile phone-related fraud is big business. Fraudsters, hackers, and other bad actors employ creative techniques to compromise networks, hijack user information, and piece together customer identities that are then sold for big bucks on the dark web. To protect its customers, Sprint needed to transform the way it detected and blocked fraudulent activity.
“In the mobile phone business, there’s no markup on selling devices — our bread and butter is the network and the services that are delivered on that network, through the devices,” says Scott Rice, CIO of Sprint. “Identity theft is a huge problem and the ability for nefarious actors to use that theft of information to impersonate our customers means we were eating the costs of the devices and the costs of services delivery.”