Tag: customer experience

Emerging Tech & Modernization, Tech

White House budget proposal includes CX, fraud prevention

March 9, 2023

Via: FCW

The White House released its fiscal 2024 budget request on Thursday with calls for anti-fraud provisions and funding for the administration’s priority around customer experience and money for tech modernization. One priority in the budget request is the $1.6 billion […]

Emerging Tech & Modernization, Tech

Biden’s IRS Pick Says He Wants to Move Agency’s Systems into the 21st Century

February 16, 2023

Via: Nextgov

During a Wednesday nomination hearing before the Senate Finance Committee, President Biden’s pick to head the IRS, Danny Werfel, fielded questions about how he would spend the $80 billion infusion of cash into the agency promised over the next decade. […]


5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]


3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]

Emerging Tech & Modernization, Tech

How the AI-Enabled Worker Will Deliver Better Government in 2022

January 13, 2022

Via: Nextgov

Artificial intelligence is playing a bigger role in people’s daily lives, often in ways that aren’t immediately obvious. That’s because AI is built into internet searches, email spam filters, online shopping, digital photo services and much more. With little fanfare, […]

Industry, Workforce

White House releases ‘vision’ for management agenda

November 18, 2021

Via: FCW

The “Biden-Harris Management Agenda Vision,” released by the White House on Wednesday, sketches set of workforce, IT and acquisition priorities that the administration says will help the government deliver on the Biden administration agenda and restore trust in government. “One […]


Where Customer Experience is Winning (and Losing) in Government

August 11, 2015

Via: Frank Konkel

In the past year, the Obama administration has increasingly pushed for better customer experience between federal agencies and their stakeholders, without a single plan to accomplish this massive goal. And make no mistake, improving federal customer experience is an utterly […]