Tag: digital services

January 8, 2024

The Pennsylvania Commonwealth Office of Digital Experience, or CODE PA, and Department of Insurance announced Monday that they’ve launched a new website for residents to appeal denied health plan services. According to a press release, Pennsylvanians can submit their information […]

September 13, 2023

The U.S. Cybersecurity and Infrastructure Security Agency is offering free security scans for critical infrastructure facilities, such as water utilities, to help protect them from cyberattacks. The midweek announcement comes as water treatment facilities across the country have suffered from […]

September 12, 2023

A new report released Tuesday found that local governments can boost the public’s trust in its operations by offering government services in a digital format and providing administrative transparency. Specifically, the new report from the government technology software company CivicPlus […]

August 14, 2023

West Virginia last week announced it’s launched the nation’s first digital clearinghouse for out-of-state vehicle title transfers — enabling retailers, fleet operators and insurance carriers from around the country to quickly transfer vehicle ownership online. Much as Delaware has established […]

July 18, 2023

Federal activity in the generative AI space so far has been limited. While federal agencies have fielded more than a thousand AI use cases, they aren’t yet widely leveraging the content-creation powers of ChatGPT, Google’s Bard and other large language […]

April 19, 2023

A survey published Wednesday shows that while more than half of Americans prefer to interact with their federal, state and local agencies over the internet, actual use of digital government services hovers around one-quarter. The survey, conducted by the tech […]

April 4, 2023

While digital services have become the bread and butter of most state and local IT departments over the last few years, accessibility often seems like an afterthought. For the able-bodied, the digitization of these government benefits and services can make […]

April 4, 2023

“As artificial intelligence (AI) continues to advance, state and local governments are beginning to explore how AI tools like ChatGPT could change the digital services they offer to residents. AI-powered chatbots are already being used by many governments to automate […]

June 13, 2022

A group of 10 Democratic senators last week asked the Justice Department to ensure that websites and other digital services offered by state and local governments are complying with the Americans with Disabilities Act. The letter, sent Friday, comes a […]

May 3, 2022

An estimated $39.2 billion in funds handed over to states through the Coronavirus Aid, Relief and Economic Security (CARES) Act were paid out improperly, according to Department of Labor inspector general’s report released in May 2021. Much of that was […]

March 24, 2022

As the world emerges from the COVID-19 pandemic, government leaders are trying to build organizations and societies that are more connected, inclusive and resilient to future shocks, according to an annual report published by Deloitte Thursday. The 116-page report, which […]

November 3, 2021

San Jose officials said during an online event Wednesday that natural language processing technology has been a “wildly successful” tool over the past two years as they’ve attempted to provide services and information in more than 100 languages spoken by […]

September 21, 2021

The COVID-19 pandemic accelerated the pace of modernization in cities of all sizes around the country over the past 18 months. But to take the next step in their digital transformation efforts — to enable innovations like new digital services, […]

September 9, 2021

Nearly 2,700 Illinois drivers have been caught without car insurance since July 1, thanks to a new electronic insurance verification program implemented by Illinois Secretary of State Jesse White, officials confirmed to StateScoop this week. The state’s new system, called […]

June 23, 2021

The ideal vision of government services many IT leaders are moving toward is a digital one, in which residents have a single identity to access government services, which are intelligently linked. Agencies would know that a resident uses multiple government […]

April 15, 2021

Right as the COVID-19 pandemic set in — shuttering businesses, closing public gathering spots and driving people into their homes with little clarity about when normal life might resume — it was clear one of state and local governments’ first […]

February 18, 2020

Colorado was not the first state to create an office dedicated to building out its digital-government services by recruiting civic-minded techies. Agencies in California and Georgia have been building more “user-centric” online services, websites and forms for years, but the […]

August 27, 2019

The United States and France have reached a deal over the taxation of digital services, French President Emmanuel Macron said at a Monday news conference alongside US President Donald Trump. But later in the same conference, Trump pointedly declined to […]

March 22, 2018

The European Union plans to make some digital service providers pay tax in the countries where they do business. The move that will affect not just Google and Facebook but major European companies too — and perhaps make it easier […]

October 21, 2016

Illinois saved $22 million in fraudulent benefit payouts last fiscal year and is expected to save another $32 million this fiscal year, according to a report issued by Gov. Bruce Rauner’s office Thursday. The savings are thanks to data analytics […]