Tag: digital services

IT Policy, Tech

Senators ask DOJ to enforce accessibility rules for state and local websites

June 13, 2022

Via: StateScoop

A group of 10 Democratic senators last week asked the Justice Department to ensure that websites and other digital services offered by state and local governments are complying with the Americans with Disabilities Act. The letter, sent Friday, comes a […]


How modern identity platforms can help states blunt fraudulent claims

May 3, 2022

Via: StateScoop

An estimated $39.2 billion in funds handed over to states through the Coronavirus Aid, Relief and Economic Security (CARES) Act were paid out improperly, according to Department of Labor inspector general’s report released in May 2021. Much of that was […]

Emerging Tech & Modernization, Tech

Post-COVID, government leaders strive for resilience, inclusion, connectivity

March 24, 2022

Via: StateScoop

As the world emerges from the COVID-19 pandemic, government leaders are trying to build organizations and societies that are more connected, inclusive and resilient to future shocks, according to an annual report published by Deloitte Thursday. The 116-page report, which […]

Hardware & Software, Tech

Calif. city bots can translate foreign-language requests to English and then back again

November 3, 2021

Via: StateScoop

San Jose officials said during an online event Wednesday that natural language processing technology has been a “wildly successful” tool over the past two years as they’ve attempted to provide services and information in more than 100 languages spoken by […]

Emerging Tech & Modernization, Tech

Connectivity is still the ‘building block’ for IT modernization

September 21, 2021

Via: StateScoop

The COVID-19 pandemic accelerated the pace of modernization in cities of all sizes around the country over the past 18 months. But to take the next step in their digital transformation efforts — to enable innovations like new digital services, […]

Industry, Transportation & Infrastructure

Illinois catches nearly 2,700 drivers without insurance through new verification system

September 9, 2021

Via: StateScoop

Nearly 2,700 Illinois drivers have been caught without car insurance since July 1, thanks to a new electronic insurance verification program implemented by Illinois Secretary of State Jesse White, officials confirmed to StateScoop this week. The state’s new system, called […]

Emerging Tech & Modernization, Tech

The IT Infrastructure Needed to Support Modern Digital Government

June 23, 2021

Via: StateTech Magazine

The ideal vision of government services many IT leaders are moving toward is a digital one, in which residents have a single identity to access government services, which are intelligently linked. Agencies would know that a resident uses multiple government […]

Emerging Tech & Modernization, Tech

COVID-19 was a ‘pivot point’ for states’ digital transformation. Now what?

April 15, 2021

Via: StateScoop

Right as the COVID-19 pandemic set in — shuttering businesses, closing public gathering spots and driving people into their homes with little clarity about when normal life might resume — it was clear one of state and local governments’ first […]

Hardware & Software, Policy, State & Local, Tech

How Colorado turned an idea into a real digital services agency

February 18, 2020

Via: StateScoop

Colorado was not the first state to create an office dedicated to building out its digital-government services by recruiting civic-minded techies. Agencies in California and Georgia have been building more “user-centric” online services, websites and forms for years, but the […]

Federal, Policy

Macron claims deal to end digital service tax fight with the US

August 27, 2019

Via: ArsTechnica

The United States and France have reached a deal over the taxation of digital services, French President Emmanuel Macron said at a Monday news conference alongside US President Donald Trump. But later in the same conference, Trump pointedly declined to […]

Federal, Policy

EU plans special tax on digital services revenue

March 22, 2018

Via: CIO

The European Union plans to make some digital service providers pay tax in the countries where they do business. The move that will affect not just Google and Facebook but major European companies too — and perhaps make it easier […]


Data analytics saved Illinois $22M on healthcare fraud

October 21, 2016

Via: StateScoop

Illinois saved $22 million in fraudulent benefit payouts last fiscal year and is expected to save another $32 million this fiscal year, according to a report issued by Gov. Bruce Rauner’s office Thursday. The savings are thanks to data analytics […]


Can government get digital services to stick?

June 9, 2016

Via: FCW

Digital services have been a focal point for the Obama administration, with the Presidential Innovation Fellows, 18F, the U.S. Digital Service (USDS) and now the General Services Administration’s Technology Transformation Service all aimed at changing the way the government uses […]


Digital engagement on the rise, survey finds

October 28, 2015

Via: Stephanie Kanowitz

Government efforts to increase citizen engagement digitally seem to be paying off, according to a new survey. Adobe’s Digital Government Survey found that 95 percent of respondents said they interact with the government online more than or as much as […]


The real killer app: Citizen service

June 15, 2015

Via: itCurated

For all the disruption that the launch of caused, it had a number of healthy side effects, including a commitment to improving digital services at all levels of government, especially applications designed for mobile users. Since then, the Obama […]