Tag: Support

October 11, 2022

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]

July 18, 2017

When Microsoft introduced Windows 10 and its “Windows as a Service” model, the company promised Windows users a steady stream of updates to their machines. The days of being stuck on an old version of Windows would be forgotten; once […]

June 14, 2017

Microsoft officially ended support of the twelve-and-a-half-year-old Windows XP operating system a few weeks ago. Except it apparently didn’t, because the company has included Windows XP in its off-cycle patch to fix an Internet Explorer zero-day that’s receiving some amount […]

May 19, 2017

Apple this week updated macOS Sierra to version 10.12.5 with more than three dozen security patches, and a change that lets users install Microsoft’s latest version of Windows 10 on their Macs. Sierra 10.12.5 “adds support for media-free installation of […]

March 28, 2017

Earlier on Monday, my wife let me know that “Apple Support” had called about iCloud security. She was dubious, and rightly so. “Apple” then called five more times (and counting). Suffice it to say, it wasn’t Apple, but fraudsters trying […]

November 16, 2016

The General Services Administration’s Common Acquisition Platform program will launch a shared-services contract-writing system for federal agencies in the third quarter of 2017. The cloud-based Contract Writing System as a Service (CWSS), which GSA announced on Nov. 15, will offer […]

August 10, 2016

D&H Distributing is partnering with AVG to unlock its best-of-breed antivirus, threat detection and managed services tool set for the distributor’s SMB channel. The Harrisburg, Pa.-based distributor has been authorized to carry the Amsterdam-based security software vendor’s complete business product […]

July 29, 2016

Databricks this week became the first company to make Apache Spark 2.0 generally available on its data platform. The company, founded out of the UC Berkeley AMPLab by the team that created Apache Spark, says this latest release builds on […]

July 20, 2016

Federal authorities have shut down several alleged tech support scammers working out of Florida, Iowa, Nevada and Canada, freezing their assets and seizing control of their businesses. The action was one of the largest in the U.S. against scammers, who […]

December 14, 2015

Yahoo is looking to pull a whole lot of new users into its new Yahoo Mail app by adding support for Google‘s popular Gmail. Yahoo, which has been in turmoil lately, launched its Mail app this past October, adding support […]

March 24, 2015

Attackers could have remotely installed malware on systems running a flawed Dell support tool used to detect customers’ products. A security researcher discovered the flaw in November and reported it to the PC manufacturer, which patched it in January. However, […]