A goal of many public administrators—to create reliable, repeatable administrative processes—parallels nicely with the promise of artificial intelligence in that AI can improve performance and consistency of public services. But as Tom Davenport and Julia Kirby observe about AI in their recent book, Only Humans Need Apply: Winners and Losers in the Age of Smart Machines, “The moment a realm of intellectual activity is codifiable, it ceases to be uniquely human.”
So, what does this portend for the work of government employees in the future?
