Across industries, business leaders are seeking ways to transform their field service operations. IDC’s 2021 Product and Service Innovation Survey found that improving the quality and speed of service was a top-3 business concern, along with market expansion and security.
It’s easy to see why. Sending out a truck and technician every time someone has a problem with a machine is not only expensive, it wastes time and energy. Companies don’t have enough agents to handle demand, a problem that’s growing worse as a wave of experienced employees retires and younger workers choose more exciting, technology-forward careers.
