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ChatGPT said it will ‘revolutionize’ digital government. Human experts are more cautious.

April 4, 2023

“As artificial intelligence (AI) continues to advance, state and local governments are beginning to explore how AI tools like ChatGPT could change the digital services they offer to residents. AI-powered chatbots are already being used by many governments to automate services, such as Medicaid enrollment, drivers license renewals, small-business resources, and more. However, the next generation of AI, which includes ChatGPT, has the potential to revolutionize the way governments interact with their citizens.“

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