Artificial intelligence is playing a bigger role in people’s daily lives, often in ways that aren’t immediately obvious. That’s because AI is built into internet searches, email spam filters, online shopping, digital photo services and much more. With little fanfare, AI has helped government services work better too, whether it’s administering unemployment benefits more efficiently or providing communities with authoritative information about COVID-19 vaccines.
Looking to 2022 and beyond, we believe this is only the start, and we foresee even more uses for AI in the public sector, as more government institutions find practical applications of AI that ease rote work and deliver better outcomes for the public at large.
