The ideal vision of government services many IT leaders are moving toward is a digital one, in which residents have a single identity to access government services, which are intelligently linked.
Agencies would know that a resident uses multiple government services and would be able to offer more tailored services based on that data, or there would be a single portal residents could access that covers requirements and forms from multiple agencies. All of this would be mobile-friendly and not tied to paper-based processes.
