Expanding and improving government digital services requires not only technology, but also processes, power and people. It is only with these three additional factors working in sync that process and business gains can be made using technology.
1) Processes and Systems
“Technology is an enabler of digital, it is not an end in itself.” – Katherine Benjamin
People underestimate the amount of organizational change needed to do digital work in government. Governments are traditionally risk averse, for a number of reasons, including the fact that they are stewards of public money. As a result, the environment that most public servants work in is one that disincentivizes them from trying new approaches.
