Tag: Support


5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]

Hardware & Software, Tech

Windows 10 support could end early on some Intel systems

July 18, 2017

Via: ArsTechnica

When Microsoft introduced Windows 10 and its “Windows as a Service” model, the company promised Windows users a steady stream of updates to their machines. The days of being stuck on an old version of Windows would be forgotten; once […]

Hardware & Software, Tech

Microsoft’s decision to patch Windows XP is a mistake

June 14, 2017

Via: ArsTechnica

Microsoft officially ended support of the twelve-and-a-half-year-old Windows XP operating system a few weeks ago. Except it apparently didn’t, because the company has included Windows XP in its off-cycle patch to fix an Internet Explorer zero-day that’s receiving some amount […]

Hardware & Software, Tech

Apple simplifies Windows 10 installs with support for Creators Update

May 19, 2017

Via: CIO

Apple this week updated macOS Sierra to version 10.12.5 with more than three dozen security patches, and a change that lets users install Microsoft’s latest version of Windows 10 on their Macs. Sierra 10.12.5 “adds support for media-free installation of […]


Ignore that call from “Apple” about an iCloud breach

March 28, 2017

Via: CIO

Earlier on Monday, my wife let me know that “Apple Support” had called about iCloud security. She was dubious, and rightly so. “Apple” then called five more times (and counting). Suffice it to say, it wasn’t Apple, but fraudsters trying […]

Federal, Policy

GSA offers feds a hand with contract writing

November 16, 2016

Via: FCW

The General Services Administration’s Common Acquisition Platform program will launch a shared-services contract-writing system for federal agencies in the third quarter of 2017. The cloud-based Contract Writing System as a Service (CWSS), which GSA announced on Nov. 15, will offer […]


D&H Joins Forces with AVG To Provide SMB-Friendly Antivirus Support

August 10, 2016

Via: CRN

D&H Distributing is partnering with AVG to unlock its best-of-breed antivirus, threat detection and managed services tool set for the distributor’s SMB channel. The Harrisburg, Pa.-based distributor has been authorized to carry the Amsterdam-based security software vendor’s complete business product […]

Hardware & Software, Tech

Databricks unveils commercial support for Apache Spark 2.0

July 29, 2016

Via: CIO

Databricks this week became the first company to make Apache Spark 2.0 generally available on its data platform. The company, founded out of the UC Berkeley AMPLab by the team that created Apache Spark, says this latest release builds on […]

Federal, Policy

Feds shut down tech support scammers, freeze assets

July 20, 2016

Via: CIO

Federal authorities have shut down several alleged tech support scammers working out of Florida, Iowa, Nevada and Canada, freezing their assets and seizing control of their businesses. The action was one of the largest in the U.S. against scammers, who […]

Hardware & Software, Tech

Yahoo adds Gmail support to Mail app

December 14, 2015

Via: CIO

Yahoo is looking to pull a whole lot of new users into its new Yahoo Mail app by adding support for Google‘s popular Gmail. Yahoo, which has been in turmoil lately, launched its Mail app this past October, adding support […]


Dell support tool put PCs at risk of malware infection

March 24, 2015

Via: itCurated

Attackers could have remotely installed malware on systems running a flawed Dell support tool used to detect customers’ products. A security researcher discovered the flaw in November and reported it to the PC manufacturer, which patched it in January. However, […]