Javier Abaitua

Javier Abaitua

Workforce Development Consultant
Javier Abaitua specializes in government leadership and organizational management within the public sector. He covers topics such as leadership development, strategic planning, staffing, and company culture. Javier’s audience consists of public sector leaders building capacity and driving positive change within their organizations and communities. He focuses on effective and responsive governance for the public good.
Understanding Russia’s New Offensive in Ukraine
Editorial Understanding Russia’s New Offensive in Ukraine

On 24 February, 2022, Vladimir Putin’s Russia did the unthinkable and invaded Ukraine—thereby starting a war in Europe. Two months have gone by since the start of the conflict, and many people are still left wondering what caused it. According to Putin , the root of the problem is “the expansion of

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

Understanding the Ukraine Crisis
Editorial Understanding the Ukraine Crisis

After two years of unprecedented emergency brought on by a global pandemic, the world is now at a brink of a new crisis. Ukraine is at the center of the situation, with tens of thousands of Russian troops now spread menacingly along its border . While US-Russia talks continue to look for a

Will 2022 Start with a New Crisis in Ukraine?
Editorial Will 2022 Start with a New Crisis in Ukraine?

Not long after President Joe Biden attended two summits in Europe , a new issue appeared on the world stage. Tensions started to rise in Ukraine after both the Eastern European country and the U.S. expressed concerns at what seemed to be an unusual build-up of Russian troops at the Ukrainian

Foreign support for Haiti after president’s assassination
Editorial Foreign support for Haiti after president’s assassination

Haiti has requested troops from the United States (U.S.) and the United Nations (U.N.) in order to help the country protect its key infrastructure after the assassination of President Jovenel Moïse. The request was made public by Haitian Elections Minister Mathias Pierre, who provided details for

How to Keep Remote Work Safe For Government Agencies
Editorial How to Keep Remote Work Safe For Government Agencies

The feasibility of remote working for government employees has always been a questionable subject. Although both pros and cons to this alternative are plausible, the digital workplace of 2020 has put a lot of strain on IT and security teams. Meeting demands related to data security while ensuring

COVID-19 Pandemic: Why Is America’s Image Crumbling Around the World
Editorial COVID-19 Pandemic: Why Is America’s Image Crumbling Around the World

As the COVID-19 pandemic continues to spread across the world, the image of the United States seems to be rapidly deteriorating. According to a recent  Pew Research Center study , America’s prestige seems to recede, while many nations are criticizing the way the U.S. Government responded to the cr

The Hard Truth About Your Digital Identity
Editorial The Hard Truth About Your Digital Identity

This is a revolutionary moment for society: governments are seeking to rapidly digitize the identities of their citizens—and most recently, the SARS-CoV-2 virus has been decisively shaping this governmental decision. Amid the pandemic, citizens may rely solely on e-government services and, through t

Can Legislation Stop Cybercrime?
Editorial Can Legislation Stop Cybercrime?

It is often incredibly difficult to pinpoint the origin of a cyberattack. But even in cases where the perpetrator can be accurately identified, international law has very few mechanisms that allow a state to respond to it. With these difficulties in mind, a very important question emerges: can

COVID-19 Crisis: Is Isolation the Best Answer Governments Have?
Editorial COVID-19 Crisis: Is Isolation the Best Answer Governments Have?

The new coronavirus pandemic has taken the world by storm and, as scientists are scrambling to find a vaccine for the virus and a cure for the disease, governments everywhere are struggling to adjust to the new situation. As measures that seemed exaggerated just a few months ago have become the new

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