Editorial

Global Challenges Fueled by the War in Ukraine
Editorial Global Challenges Fueled by the War in Ukraine

Policymakers in the US and abroad are struggling to contain the ripple effects of Russia’s invasion of Ukraine, while also fighting against what remains of the COVID-19 pandemic and its economic consequences, i.e. inflation and supply chain issues. With environmental challenges also threatening

Why Is Green Energy Important? The Hidden Benefits of Clean Energy
Editorial Why Is Green Energy Important? The Hidden Benefits of Clean Energy

According to a factsheet recently issued by the White House, green energy is an important part of the arsenal that the United States must build to decrease energy costs for American families and to reduce threats to the power grid. It also plays an important role in solving the global climate

Compliance Training: What It Is and Why It Is Important
Editorial Compliance Training: What It Is and Why It Is Important

In today’s business world, compliance training is a given. It is the single most important tool for ensuring a safe and productive workplace, and it is required by law. In a rapidly changing and complicated regulatory world, it’s more important than ever to develop a solid business plan that

Understanding the Quest for Peace During a Geopolitical Crisis
Editorial Understanding the Quest for Peace During a Geopolitical Crisis

Governance is never an easy job, and it can become increasingly difficult during a geopolitical crisis. This has been true even before WWI when conflicts in the Balkans reshaped the region during the Italo-Turkish War, as well as the First and Second Balkan Wars. It was also true after WWI, when

Understanding Russia’s New Offensive in Ukraine
Editorial Understanding Russia’s New Offensive in Ukraine

On 24 February, 2022, Vladimir Putin’s Russia did the unthinkable and invaded Ukraine—thereby starting a war in Europe. Two months have gone by since the start of the conflict, and many people are still left wondering what caused it. According to Putin , the root of the problem is “the expansion of

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

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