Machine learning and artificial intelligence (AI) are changing the world around us faster than ever before. We’re closer to having cars that drive themselves, natural language processing and computers that play chess with Grand Masters. As widespread as AI and machine learning have been, they have yet to impact corporate IT in any significant way.
Recently, the IT service management firm ServiceNow conducted a survey of over 500 CIOs in 11 countries and 25 industries about the state of AI in corporate IT — The Global CIO Point of View (pdf). To gain an understanding of the data collected and what it means, I recently talked with Dave Wright, chief innovation officer of ServiceNow.
