“As artificial intelligence (AI) continues to advance, state and local governments are beginning to explore how AI tools like ChatGPT could change the digital services they offer to residents. AI-powered chatbots are already being used by many governments to automate services, such as Medicaid enrollment, drivers license renewals, small-business resources, and more. However, the next generation of AI, which includes ChatGPT, has the potential to revolutionize the way governments interact with their citizens.“