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Most people prefer to access government online, but don’t actually do it, survey finds

April 19, 2023

A survey published Wednesday shows that while more than half of Americans prefer to interact with their federal, state and local agencies over the internet, actual use of digital government services hovers around one-quarter.

The survey, conducted by the tech consulting firm Deloitte, found that 23% of U.S. residents regularly interact with government through websites and mobile apps. But a majority said they like the option of online services at every rung of government, with 55% preferring it for state services and 50% wanting it for local government.

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