More CIOs are turning to an emerging technology practice called robotic process automation (RPA) to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to higher-value tasks. Others see RPA fitting into a larger context, as they take a more deliberate path to adoption, seeking to understand RPA’s potential to work alongside machine learning (ML) and artificial intelligence (AI) tools.
Here CIO.com takes a look at what robotic process automation really is, and how CIOs can make the most of RPA in alignment with business goals.
