Kasih Ibu Hospital Group’s flagship hospital in Denpasar, Bali, Indonesia, has achieved a significant milestone in its digital transformation journey by attaining Stage 6 validation in the HIMSS Electronic Medical Record Adoption Model (EMRAM). An eight-stage model, the EMRAM is critical in assessing the maturity of an organization’s electronic medical record (EMR) capabilities. This remarkable achievement underscores the hospital’s commitment to implementing advanced digital solutions to meet the needs of the rapidly evolving healthcare landscape. The journey began with the recognition of a growing necessity for digital healthcare solutions in Bali, a popular tourist destination that welcomed nearly 5 million foreign visitors last year alone.
The Digital Transformation Journey
The hospital group embarked on its transformation journey by first focusing on creating a robust business intelligence platform designed to facilitate data-driven decision-making processes. This foundational step was essential in establishing an infrastructure poised for advanced technological integrations. The subsequent phase saw the deployment of several critical systems in 2018, including the Picture Archiving and Communication System (PACS), Laboratory Information System (LIS), and the Vesalius-powered EMR system. These deployments enabled the hospital to streamline operations, improve data accuracy, and enhance overall clinical workflows significantly.
Several key advancements were recognized during the HIMSS evaluators’ assessment of the hospital’s EMRAM validation. Notably, Kasih Ibu Hospital Denpasar introduced the automated Early Warning Scoring (EWS) system powered by Philips—the first hospital in Indonesia to adopt this highly efficient technology. This system automatically records patients’ vital signs and detects any deterioration within five minutes, showcasing the hospital’s capability to implement real-time, responsive healthcare solutions. Furthermore, the hospital integrated Clinical Decision Support Systems (CDSS), implemented closed-loop management systems, and rolled out a fully comprehensive EMR system across all departments to ensure seamless, cohesive operations.
Continuous Improvement and Innovation
Kasih Ibu Hospital Denpasar’s unwavering focus on continuous monitoring and improvement played a pivotal role in successfully attaining Stage 6 EMRAM validation. By leveraging advanced analytical tools such as Tableau for performance analysis, the hospital consistently identified areas for enhancement and ensured strict compliance with Stage 6 standards. Krishna Duarsa, the group’s president, emphasized the critical importance of collaboration and meticulous documentation throughout the system’s implementation phases. From initial system setups to comprehensive staff training, every step was carefully curated to align with international standards, assuring both local and international communities of the hospital’s dedication to high-quality care.
Kasih Ibu Hospital Denpasar’s achievement places it alongside Jakarta-based Pondok Indah Hospital Group, the first healthcare provider in Indonesia to achieve this status in 2022, marking a notable trend in the digital transformation of healthcare across the nation. The success of these hospitals reflects a broader regional movement towards advanced healthcare technologies, as seen in achievements by hospitals in other parts of Asia, including Hong Kong, Thailand, Taiwan, and South Korea. These advancements highlight the increasing importance of digital health solutions in addressing patient care needs and ensuring operational efficiencies across diverse healthcare settings.
Future Aspirations and Strategic Goals
Kasih Ibu Hospital Group’s main facility in Denpasar, Bali, Indonesia, has reached a significant landmark in its digital transformation by securing Stage 6 validation in the HIMSS Electronic Medical Record Adoption Model (EMRAM). The EMRAM, which consists of eight stages, is key in evaluating how advanced an organization’s electronic medical record (EMR) capabilities are. This notable accomplishment highlights the hospital’s dedication to adopting cutting-edge digital solutions to address the demands of the ever-evolving healthcare sector. The initiative was sparked by the increasing need for digital healthcare solutions in Bali, a renowned tourist spot that attracted nearly 5 million international visitors last year. Achieving Stage 6 means Kasih Ibu Hospital has successfully integrated advanced EMR functions, demonstrating superior electronic data management and patient care. This progress reflects the hospital’s proactive approach in leveraging digital advancements to improve patient outcomes and operational efficiency, marking a significant step forward in healthcare innovation in the region.
