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Editorial

7 Important Issues Facing the US this Fall

November 4, 2022

Via: Natalie Dunn

While the COVID-19 pandemic is at least to some extent a concern of the past, Americans seem to be heading toward more turmoil this fall. The domino effect of the healthcare crisis made other crises either emerge or grow in […]


Editorial

Department of Labor Proposal Could Give Gig Workers Employee Status

October 31, 2022

Via: Isabella Carter

The Biden Administration released a proposed rule, indicating its intention to issue a formal regulation that would redefine how employers classify workers. Under the current Employee or Independent Contractor Classification Under the Fair Labor Standards Act rule, workers that are […]


Editorial

5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]


Editorial

President Biden Condemned Russia’s Nuclear Threats Before the 77th Session of the UN General Assembly

September 30, 2022

Via: Natalie Dunn

President Joe Biden condemned Russia’s nuclear and other military threats before the 77th Session of the United Nations (UN) General Assembly. According to President Biden, Vladimir Putin’s recent announcement that “partial mobilization” will take place in Russia is just one […]


Editorial

Why US-China Tensions Are Growing

August 31, 2022

Via: Natalie Dunn

Vladimir Putin’s war in Ukraine and the pandemic changed the world’s definition of normal. Not only is this new conflict in Europe destabilizing the entire region, but it is also impacting the global economy and provoking a massive increase in […]


Editorial

Global Challenges Fueled by the War in Ukraine

July 29, 2022

Via: Natalie Dunn

Policymakers in the US and abroad are struggling to contain the ripple effects of Russia’s invasion of Ukraine, while also fighting against what remains of the COVID-19 pandemic and its economic consequences, i.e. inflation and supply chain issues. With environmental […]


Editorial

Why Is Green Energy Important? The Hidden Benefits of Clean Energy

June 30, 2022

Via: Natalie Dunn

According to a factsheet recently issued by the White House, green energy is an important part of the arsenal that the United States must build to decrease energy costs for American families and to reduce threats to the power grid. […]


Editorial

Compliance Training: What It Is and Why It Is Important

June 23, 2022

Via: Nakisani Jacobs

In today’s business world, compliance training is a given. It is the single most important tool for ensuring a safe and productive workplace, and it is required by law.  In a rapidly changing and complicated regulatory world, it’s more important […]


Editorial

Understanding the Quest for Peace During a Geopolitical Crisis

May 27, 2022

Via: Natalie Dunn

Governance is never an easy job, and it can become increasingly difficult during a geopolitical crisis. This has been true even before WWI when conflicts in the Balkans reshaped the region during the Italo-Turkish War, as well as the First […]


Editorial

Understanding Russia’s New Offensive in Ukraine

April 29, 2022

Via: Natalie Dunn

On 24 February, 2022, Vladimir Putin’s Russia did the unthinkable and invaded Ukraine—thereby starting a war in Europe. Two months have gone by since the start of the conflict, and many people are still left wondering what caused it. According […]


Editorial

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]


Editorial

How NATO leaders will respond to Russia’s invasion of Ukraine

March 31, 2022

Via: Natalie Dunn

More than a month has already passed since President Putin’s Russia has decided to invade the neighboring country of Ukraine, killing and injuring more than 2,500 civilians in the process. Countless lives have been changed dramatically, after more than 6.4 […]


Editorial

Geopolitical Issues, Problems to Reshape the International Agenda in 2022

February 28, 2022

Via: Natalie Dunn

Most people living in the US and other Western countries are experiencing a new age fueled by technological breakthroughs and digital tools. With smartphones and personal computers to guide their work and free time, GPS navigation apps that help them […]


Editorial

Understanding the Ukraine Crisis

January 31, 2022

Via: Natalie Dunn

After two years of unprecedented emergency brought on by a global pandemic, the world is now at a brink of a new crisis. Ukraine is at the center of the situation, with tens of thousands of Russian troops now spread […]


Editorial

Has the UK Government Lost the Confidence of Its Citizens?

December 15, 2021

Via: Abby Hallett

It is a turbulent time for the British government. The relations between the UK’s political leadership and its citizens have been contentious for the past two years. From the mishandling of the pandemic to the Christmas parties at 10 Downing […]


Editorial

Will 2022 Start with a New Crisis in Ukraine?

November 30, 2021

Via: Natalie Dunn

Not long after President Joe Biden attended two summits in Europe, a new issue appeared on the world stage. Tensions started to rise in Ukraine after both the Eastern European country and the U.S. expressed concerns at what seemed to […]


Editorial

President Joe Biden Took the Build Back Better Plan to Europe

October 29, 2021

Via: Natalie Dunn

President Joe Biden recently visited Europe to attend two summits in Rome and Glasgow and show people everywhere that America will continue to play a leading role on the world stage. Biden joined other world leaders in essential talks about […]


Editorial

Are Social Media Platforms Harming Our Democracy?

September 30, 2021

Via: Natalie Dunn

The COVID-19 pandemic has taken the world by storm and ultimately changed the way people work, live, and interact with each other. As working remotely became a fact of life in the new normal, social media platforms also became more […]


Editorial

U.S. Pullout from Afghanistan: Who and What Is Left Behind?

August 30, 2021

Via: Natalie Dunn

At the beginning of the year, President Joe Biden said he would withdraw all US troops from Afghanistan by September 11, putting an end to America’s longest war. The decision came as a consequence of the deal that President Donald […]


Editorial

Foreign support for Haiti after president’s assassination

July 16, 2021

Via: Natalie Dunn

Haiti has requested troops from the United States (U.S.) and the United Nations (U.N.) in order to help the country protect its key infrastructure after the assassination of President Jovenel Moïse. The request was made public by Haitian Elections Minister […]