Government and public sector agencies are already exploring the potential of generative AI in delivering more effective services from the inside. As AI technologies and practices mature, however, we’re likely to see more projects that transform the citizen experience. New research by McGuire Research Services for Avanade shows that 98% of government and public service organisations believe that citizens prefer to engage with them via new technologies like AI. At the same time, research from Accenture found that 53% of respondents find it frustrating to access public services. Something needs to happen. We believe that one technology agencies are looking to for help is AI to deploy public services that are safe, simple and secure.
