Digital government “exploded” in popularity during the COVID-19 pandemic, whether or not cities were prepared to flip themselves into offering online suite of services and information.
But the massive surges in constituents seeking new services online — provided by city staffers working mostly from their own homes — in turn required IT and cybersecurity officials to revisit their strategies.
Whether it was scaling pre-existing security tools to secure thousands of new laptops or extending staff training to defend against phishing scams, officials in multiple cities recounted to StateScoop how they’ve spent the pandemic developing new techniques to defend their networks and protect their users.