The Biden-Harris Management Agenda Vision launched last November focuses on what has long been a serious weakness in government operations. “Priority Area 1 — Strengthening and empowering the Federal workforce” – focuses on the vital importance of frontline workers in “Priority Area 2 — Delivering excellent, equitable, and secure Federal services and customer experience.”
It’s straight out of the textbooks on creating high-performance organizations. The Vision is an excellent statement of what agencies at all levels of government should have recognized decades ago.
