A national survey of more than 13,000 air travelers in 16 U.S. airports administered by the Transportation Security Administration indicates that 93% of travelers are satisfied with their passenger experience at security checkpoints.
The survey — the first TSA has undertaken in its 22-year history in which it is publicly sharing results — also revealed 94% of travelers surveyed expressed confidence in TSA officers’ ability to keep air travel safe. Further, more than 3 in 4 respondents (78%) said they experienced “no challenges” at security checkpoints — an “incredible” finding given that TSA now screens more than 2 million passengers daily, according to TSA customer service branch manager Niki French.
