To improve the customer experience with federal agencies, two senators are looking to cut through some bureaucratic red tape to make it easier for agencies to ask for user feedback.
Sens. James Lankford (R-Okla.) and Claire McCaskill (D-Mo.) are looking to improve federal customer experience by eliminating an interagency review process that’s currently required to approve the solicitation of public feedback.
Langford and McCaskill occupy leadership posts in the Senate Homeland Security and Government Affairs Committee, Langford as chairman of the Subcommittee on Regulatory Affairs and Federal Management; McCaskill is ranking member of the full committee.
