This year, we saw companies embrace increased standardization and cloud computing options of all flavors, use their leverage to renegotiate or rebid their deals, and settle into a best-of-breed approach to offshore outsourcing.
So what will 2016 bring? Our experts expect a number of shifts in the industry—including a focus on hyper-speed deal making, the emergence of new multi-sourcing headaches and potential cures, increased man-machine collaboration, and significant expansion of the service provider universe.
