Government agencies have faced challenges in providing citizen services during the coronavirus crisis, particularly at the beginning. Taxpayers could no longer walk into a government office to receive an identification card or to pay a fine, and yet many local governments were still dependent on physical offices to complete such tasks.
Although it happened to a greater degree in the private sector, the public sector embraced rapid digital transformation during the COVID-19 pandemic, moving online many services traditionally rendered in person. IT agencies focused specifically on capabilities to complete transactions online.
