Editor’s note: Hollie Russon Gilman is democracy fellow at the Harvard Ash Center for Democratic Governance and Innovation where she studies the impact of technology on government transparency, civic engagement, and democratic innovations.
We live in a society of instant gratification: Just about anything can be delivered; any job “task-rabbited”; and many things can even be instantly live-streamed. How does this square with the typically slower pace of government? Government cannot be as nimble as the commercial sectors by design, and this can often be for good reason.
