Verizon Wireless isn’t exactly known for great customer service — just ask the thousands of customers who say the company recently overbilled them. Now Verizon’s customer support will very likely get worse. The company plans to close call centers in five states, a move that will affect 3,200 jobs, or about 2 percent of Verizon’s workforce.
News of the call center closures follows news that Verizon will consolidate jobs at its retail stores, so instead of workers helping customers they’ll stock shelves.
