Our recent study with IDG revealed artificial intelligence (AI) as a key area of focus in 2021 and beyond. To shed light on this trend we set up Season 2 of our TechTuesday series, inviting influencers in the ITSM and ITOM space to give us their views. Over the course of six episodes, they provide not just their expert opinions but also actionable insights that organizations can use to make the best of AI for ITSM.
Managing today’s diverse and dispersed IT services and infrastructure is becoming increasingly complex. The need of the hour is end-to-end real-time visibility and quick resolutions. Here’s where IT service management (ITSM) and IT operations management (ITOM) become critical.