While digital services have become the bread and butter of most state and local IT departments over the last few years, accessibility often seems like an afterthought.
For the able-bodied, the digitization of these government benefits and services can make life easier and interactions with government services less grueling. But for those with low vision or blindness who use accessibility technologies such as screen-readers, the expectation of completing essential tasks entirely online can be a barrier to access when government websites aren’t up to snuff.
