Tag: digital government

July 25, 2023

Greg Lane, Delaware’s former chief technology officer, was sworn in last week as the state’s new chief information officer after former state CIO Jason Clarke stepped down last month. In an interview with StateScoop, Lane said he’s looking forward to […]

June 20, 2023

President Joe Biden is expected to meet with a cohort of experts and researchers in the expanding field of artificial intelligence, part of the ongoing executive effort to integrate more private sector and academic expertise into federal technology policy. Announced […]

May 16, 2023

The IRS announced plans on Tuesday to test a free, government-owned online system for taxpayers to file tax returns directly with the government. The news coincided with the public release of a congressionally-mandated report on the viability of a free […]

March 9, 2023

The White House released its fiscal 2024 budget request on Thursday with calls for anti-fraud provisions and funding for the administration’s priority around customer experience and money for tech modernization. One priority in the budget request is the $1.6 billion […]

January 4, 2023

Government agencies don’t have a “precise definition” of artificial intelligence accountability in federal guidance, according to a new report from the non-profit American Council for Technology and Industry Advisory Council’s group focused on emerging technology. Although non-binding risk management and […]

November 30, 2022

Expanding and improving government digital services requires not only technology, but also processes, power and people. It is only with these three additional factors working in sync that process and business gains can be made using technology. 1) Processes and […]

November 21, 2022

The Federal Communications Commission on Friday released an initial draft of a national map showing in greater detail than ever before what locations in the country have broadband service. The move is a major step toward making sure roughly $42 […]

August 12, 2022

The Federal Trade Commission is looking at boosting its efforts to combat commercial surveillance and relaxed data security, in an effort to protect online consumer privacy. As part of this effort, the FTC seeks public comment on its Advance Notice […]

July 29, 2022

House lawmakers charged with improving the policymaking process held a hearing on Thursday to discuss some innovative proposals for modernizing Congress, including the potential benefits of using artificial intelligence and machine learning to streamline congressional schedules and committee calendars. Established […]

July 11, 2022

Customs and Border Protection has strengthened its facial recognition procedures for international travelers attempting to enter the United States since 2019, including removing officers’ abilities to override facial mismatches, according to a new oversight report. The report from the Office […]

June 14, 2022

The IRS rolled out a web portal to authenticate recipients of the expanded Child Tax Credit in mid-2021 without receiving an “authority to operate” approval from tech officials, according to a May report from the Treasury Inspector General for Tax […]

January 25, 2022

Citizen satisfaction with federal government services continued a four-year plummet and dropped to an all-time low score of 63.4% in 2021, according to an American Customer Satisfaction Index (ACSI) annual report released on Tuesday. The ACSI Federal Government Report showed […]

January 24, 2022

The federal government and the states are coping with striking a balance between battling fraud in unemployment insurance claims and making sure qualified applicants can access benefits to which they are entitled. Some experts warn that anti-fraud measures can curtail […]

June 23, 2021

The ideal vision of government services many IT leaders are moving toward is a digital one, in which residents have a single identity to access government services, which are intelligently linked. Agencies would know that a resident uses multiple government […]

April 15, 2021

Right as the COVID-19 pandemic set in — shuttering businesses, closing public gathering spots and driving people into their homes with little clarity about when normal life might resume — it was clear one of state and local governments’ first […]

March 31, 2021

Government agencies have faced challenges in providing citizen services during the coronavirus crisis, particularly at the beginning. Taxpayers could no longer walk into a government office to receive an identification card or to pay a fine, and yet many local […]